Thank you for shopping with Queening With Chocolate Skye! We take pride in providing high-quality products and services to support your journey in crafting, self-care, and entrepreneurship. If you are not completely satisfied with your purchase, please review our return policy below.

1. Eligibility for Returns

We accept returns on eligible items within [Insert Return Window, e.g., 14 or 30 days] from the date of purchase. To qualify for a return:

• The item must be unused, in its original condition, and in the original packaging.

• Proof of purchase (receipt or order confirmation) is required.

• Certain items, such as custom-made, digital, or perishable goods, are non-returnable.

2. Non-Returnable Items

The following items are not eligible for returns or exchanges:

• Personalized or custom-made products.

• Digital downloads, e-books, or online courses.

• Gift cards.

• Items purchased on final sale or clearance.

• Opened self-care products for hygiene reasons.

3. Return Process

To initiate a return, please follow these steps:

1. Contact our support team at [Insert Contact Email] with your order details and reason for return.

2. Wait for approval and instructions on how to return the item.

3. Ship the item back to us using a trackable shipping method.

4. Once received and inspected, we will process your refund or exchange within [Insert Processing Time, e.g., 5-7 business days].

4. Refunds and Processing

• Approved refunds will be issued to the original payment method.

• Shipping fees are non-refundable unless the return is due to a defective or incorrect item.

• If you receive a refund, it may take [Insert Timeframe, e.g., 3-10 business days] to reflect in your account, depending on your bank or payment provider.

5. Exchanges

We offer exchanges for defective, damaged, or incorrect items. If you received a damaged product, please contact us immediately with photos, and we will arrange for a replacement.

6. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error.

• We recommend using a trackable shipping service to ensure your return is received.

7. Cancellations

• Orders may be canceled within [Insert Cancellation Window, e.g., 24 hours] of purchase. After this period, cancellations may not be possible if the order has already been processed.

8. Contact Us

If you have any questions about our return policy, please reach out to us at: [email protected]

Thank you for being part of Queening With Chocolate Skye! We appreciate your support and are committed to your satisfaction.